Certificate IV in Frontline Management - (BSB40807)

This is a self-paced course.
For Traineeship information regarding this qualification please click here.
Can be commenced at ANY TIME throughout the year.
Consists of 10 competencies.
Assessed by activity assignments (NO EXAMS); as well as on-the-job assessment by a Workplace Supervisor.
Assignments can be undertaken online or paper based.
Students must obtain 80% to pass each module.
Course fee - $1,800. (A 6-month x $300 credit card instalment plan is available.)
This qualification can also be delivered in a 'blended learning' format ie workshop sessions and distance learning combined. Minimum group number is 20 people. Contact the IFS for details of costings.

From an employer’s perspective, those who:

have staff they want to mentor and reward by offering them a Nationally Recognised Qualification
want to reward their staff for excellence in performance
want to develop their frontline staff and offer them incentives to deliver a more professional level of input to the business
have frontline staff who show a lot of potential and/or display initiative
want their staff to have an all-round ability to contribute to the business
have staff who may qualify as New Entrant or Existing Worker Trainees

From an employee’s perspective, those who:

want to attain a Nationally Recognised Qualification
have attained their School Certificate, HSC or an equivalent qualification
generally have at least one year’s work experience but no tertiary qualifications
are a Supervisor or Manager and want to develop their skills from staff management through to good work practices
want to professionally contribute to the business

BSBMGT401A	Show leadership in the workplace
BSBMGT402A	Implement operational plan
BSBOHS407A	Monitor a safe workplace
BSBWOR402A	Promote team effectiveness
BSBCUS402A	Address customer needs
BSBCUS403A	Implement customer service standards
BSBMKG413A	Promote products and services
BSBRSK401A	Identify risk and apply risk management processes
BSBWOR401A	Establish effective workplace relationships
BSBWOR404A	Develop work priorities

Institute of
Financial
Services Inc.